EFFECTIVE: May 7, 2015

RETURNS

Our policy lasts 30 days.

If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. For custom products, the return window is calculated from the moment they are shipped or picked to compensate for the manufacturing time required.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase.

Several types of goods are exempt from being returned. Customized products cannot be returned. Perishable goods such as newspapers or magazines cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.

Additional non-returnable items include gift cards, downloadable software products, personal care and accessory care items

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:  Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping fees will be retained from the order total if your order was offered free shipping. Note that all returns are subject to a 15% restocking fee that is non-refundable.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

CUSTOM ITEMS (IF APPLICABLE)

Orders that contain products customized with your logo or design can only be refunded in the early stage of production before a sample has been made.

Refunds processed after your order status changes to “Sample Production” are subject to a $75.00 non-refundable cancellation fee.

After you have approved your sample and your order status has updated to “In Production“ we won’t be able to refund your order unless we made a mistake.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at contact@nationhats.com and send your item to: 5595 Fullum St, Montreal Quebec Canada H2G 2H5.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product(s) to:
5595 Fullum St., Montreal,  QC, Canada H2G 2H5.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.