EFFECTIVE: September 3, 2019
Nationhats is committed to the entire satisfaction of its customers and visitors. We stand behind our products with our comprehensive 30-day, 100% Customer Satisfaction Guarantee.
If for any reason you are not completely satisfied with our products or your experience, neither are we. Our team will be happy to look into the situation to make it right, from recreating your order or issuing a credit to your account to even refunding you entirely. For more information about returning your products, please visit our Return Policy.
Our proprietary creation process has been developed to eliminate production errors, misunderstandings and communication issues as much as humanely possible. There are however some aspects of creating custom products that are your entire responsibility. It is of the utmost importance that you understand your responsibilities during the creation process to avoid any confusion:
- Color Disclaimer – Understand why the colors you see may not be accurate.
- Sample Disclaimer – Understand how and when we charge non-refundable fees*.
- Design Guidelines – Learn how to prepare your design files to obtain best results.
Report an issue with your order
Our customer care specialists are always here to assist you. If you're not absolutely satisfied, we will do everything in our power to make your experience enjoyable:
- The first step is to contact us and provide some details about your issue
- Our experts will then work with you to find the best solution to make you happy, even if that means remaking your order at no additional cost or crediting your account so you can place a new order.
Full satisfaction or your money back
Don't wait until it's too late! If you ever have an issue with your Nationhats order, our #1 priority is to resolve it to your satisfaction as quickly as possible.
* If we made a mistake with your order, we will always offer an appropriate resolution including refund your money 100%.